Frequently asked questions

Reservations, Arrival & Booking

When is a reservation binding or fixed?

Following receipt of the Deposit.

Which methods of payment are accepted ?

Cash & EC Card

Is it possible only to book Saturday – Saturday?

Generally daily arrivals are possible, it depends on the availability of the rooms

When will my room be ready?

Rooms are available from approx. 14:00, in some cases the room will already be available in the morning, it depends if the room was occupied the previous day. The Hotel facilities and programs are available and can be used all day.

When does my room need to be vacated on departure day?

We kindly ask you to vacate the room by 10:00. The hotel facilities and programs can be used all day.

What are the parking facilities at the hotel?

Parking outside our Hotel is free.


We can offer you a Garage, if you let us know before.

Information about the Restaurant and Kitchen

What are the meal times?



Breakfast from 08:00 till 10:30

À la carte Restaurant Weekdays: cuisine from 14:00

Sundays and holidays: cuisine from 11:00

On Thursday evenings barbecue or farmers buffet

Cake buffet from 14:30 to approx. 16:30

Dinner between 18:00 and 20:00

Whenever possible, we try to satisfy all additional guest wishes

What is the Sun-inclusive package?

The ¾ Luxury Board and relaxing winter holiday package:

The ¾ Board:

  • Lovely restaurant area with a wonderful buffet, winter garden, lounge with fireplace and bar
  • Large breakfast buffet with cereal corner and its own organic farm products: yogurt, milk, cheese, jams, juices, sausage
  • Every day we pamper our guests in the afternoon from 14:30 to 16:30 with an afternoon cake buffet, soup and salad (the kitchen is closed on weekdays until 14:00).
  • 4-course menu with selected products mostly from the hotel's own farm and the National Park region
  • Crisp, fresh salad buffet
  • 1 x romantic menu
  • 1 x farmer's buffet with a large selection of local delicacies
  • Welcome Prosecco once a week
  • Free tea bar with a selection of teas from the National Park-herb garden in the afternoon and fountain with fresh mountain spring water (animated by Johann Grander)


  • Dream location on the sunny plateau overlooking the peaks of the National Park
  • Relaxation in the ‘vital Alm’ with steam bath, ‘Pinzgauer’ sauna, herbal sauna heated to 55 ° C, bio-sauna, infrared sauna and heat therapy beds
  • Spacious panoramic relaxation room approx. 200 m² and relaxation Tower "Silencium" with a 360 ° view
  • Bathrobe during your stay
  • supervised wellness program (2 x per week)

Winter holiday package:

  • Gondola use in the Kitzbühel Alps ski area only 1.5 km (5 minutes by car) from the hotel with ski school and beginners lift
  • 6-day ski pass for Kitzbühel – Pass Thurn with 56 ski lifts and 168 km of slopes within the framework of the ski region
  • Free snowshoes to rent
  • 1 x fun curling tournament on our natural ice rink with mulled wine to warm up (until approx. Mid-March)


  • All areas of the hotel, main building, farmhouse building and the ‘vital Alm’ are connected by corridors.
Which Products are used in the Kitchen?

Our products come direct from our Farm!

3/4 Board for people with allergies and intolerances?

Allergies, such as celiac intolerance, Lactose intolerance, or intolerance to eggs, no problem! Our kitchen team are well trained. We can tailor a menu plan exactly for you, just let us know exactly what you can and can’t eat!

3/4 Board for Vegetarians?

Each day, at least 1 menu option is vegetarian. If you require a vegan diet please just let us know, it is no problem for our trained kitchen staff!

Täglich ist mindestens 1 Abendmenü vegetarisch. Falls Sie sich vegan ernähren bitte einfach Bescheid sagen, auch das ist für unser geschultes Küchenteam überhaupt kein Problem!

Which areas are smoke-free?

The entire restaurant is non-smoking. Also, all rooms and other hotel rooms are smoke-free zones. The smoking area is located on the terrace

Entertainment - leisure activities & excursions

Where is the nearest Ski lift?

The Panoramabahn Kitzbühel & beginner lifts are only 1.5 km away (5 minutes by car) from the hotel 

Is there a Ski bus?

Unfortunately there is no public ski bus to the Panoramabahn Kitzbühel, access is only possible by car.

Where is it possible to hire Ski equipment?

Sport Steger at the top of the mountain (you have to pre- book your equipment online)



Sport Breitfuss at the Gondola station 

Is there a Car park at the Gondola?

There is a large Car park at the Gondola which can be used free of charge by our guests

Where is it possible to book Ski school?

The beginner ski courses are held at the beginners lift at pass Thurn. The advanced ski lessons are taught on the normal slopes. Meeting place for all courses is the Kitzbuehler panorama Gondola station in Hollersbach at 9:30. Bookings can be made on Saturday at the hotel or directly at the ski school. For more detailed information see

Which Ski areas are close by?

Panoramabahn Hollersbach, Ski area Kitzbühel: approx. 3 Minutes by car
Kitzsteinhorn Kaprun: aprox. 40 Minutes by car
Schmittenhöhe Zell am See: approx. 40 Minutes by car
Wildkogelbahn Neukirchen: approx. 20 Minutes by car

Where is the Toboggan run, and is it floodlit?

There is a floodlit toboggan run ‘Mong’ in Mittersill approx. 15-minutes walk away. There is also a 14 km-long toboggan run in Bramberg (for children from the age of 8) with flood lights, which is reached by gondola, approx. 10 minutes away with the Emerald train Bramberg

Is there an Ice skating rink?

The Natural ice skating rink Mittersill is about 5 km from the hotel. Occasionally it is closed due to Ice hockey, it is partially floodlit in the evening. Skate Rental available directly at the rink.


When are the Wellness/Spa facilities open?

Natural swimming pond from Easter to October: 07.00 until 20.00

Swimming Pool: 07.30. - 19.30 pm

‘Vital Alm’ / saunas: 10.00-19.00 pm

Outdoor Sauna: 13.00 - 19.00 pm


Massages and treatments: daily from 14:00 to 19:00


Supervised wellness program (2 x per week)

Are bathrobes and bathing Towels available?

Sauna towels and bathrobes are provided for Adults in the rooms

Which Products are used in the Wellness area?

For our massages and beauty treatments, we use products from Dr. Spiller, phyto 5, Haslauer and LÓccitane. Of course you can also purchase the products directly in the Hotel. It is also possible to arrange the posting of our high-quality products to your home. (Postage costs will be charged)


Can Start times be arranged?

Yes, with a valid handicap certificate we can arrange it for you at our reception or it can be booked directly at the clubs.

How are the green fees charged?

The golf alpin card can booked via our reception, and you can have this included with your total bill at the end of the vacation. Daily green fees can be paid directly at the Golf Clubs.

How much do the Greenfees cost?

The prices for Mittersill Golf club can be found at the following link:

We also offer attractive Golf packages that can be booked directly from our homepage

How can one enter into a Tournament?

Tournaments can be entered into directly at the Golf Clubs front desk, you will be required to state your home club and provide a handicap certificate. Start times will be posted at reception or delivered into your room key box.

How does one register for Golf lessons?

Lessons and courses can be booked directly at the Golf clubs or through the Hotels reception.

How far away are the Golf clubs located from the Hotel?



The Golfclub Mittersill is approx. 5 km from the Hotel
Within a radius of 20 km there are 3 Golfclubs in Kitzbühel and 1 in Zell am See
Within a radius of 30 km there is 1 Golfclub in Ellmau, 1 in Brandlhof and 1 in Urslauthal


How many rooms does the Hotel have?

59 rooms divided into 10 suites (with 2 rooms) and 49 rooms and family rooms (with 1 room)

Is there Internet access in the rooms?

WIFI is available in every room.

Is allergy free bedding available?

Of course! Please specify at the time of booking your requirements.

Are pets allowed in the rooms?

Pets are only permitted in certain rooms.

Important information for Dog owners


Many years ago barbed wire fences were replaced by electric fences, so that no injury could be caused for both humans and animals. Contact with the fences is uncomfortable, but harmless.



For cows with calves, we recommend caution. As the maternal instinct is strong in some young cows, we recommend dogs stay on a short leash and pass quickly through such areas with cows.



Dogs can stay in the Main building and the farmhouse building but unfortunately no dogs 

are allowed in the ‘Vital Alm’. We kindly ask you to please use the special dog blanket provided.



You can walk with your dog on a leash within the grounds of the Hotel. (but not around the natural swimming pond and the meadows) 

If the dog must ‘go to the toilet’, please remove it immediately. This applies also to any areas outside of the Hotel grounds Dog feces is very damaging for the organic feed of our cows in the meadows. 

Dog feces in cattle feed can lead to NEOSPOROSIS. 

Special Dog excrement bags (Robidogsäcke) can be purchased at the reception. Outside of the Hotel grounds a leash at all times is required, there are lovely walks in the forest, and also in the Hohe Tauern National Park.



On our sunny terrace, you can enjoy the beautiful views. If you want to eat accompanied by your dog, keep it on the leash. Also, dogs are not allowed in the lounge or in the restaurants. 

Please leave them in the room during this time.


For your dog we charge € 20.00 per dog per day ( € 5.00 for the second dog) for the extra cleaning and disinfection of the room/appartment.


For at Home:

Dog biscuits ‘do it yourself’:

400 g liver (E.g. from beef, chicken)

200 g oatmeal

200 g whole wheat flour

2 medium eggs 

2 Finely chopped garlic cloves


some olive oil


Mince the liver at the meat counter or alternatively with a food processor. Add all the ingredients and mix together, add water as needed. with a tablespoon take out little balls of the mix and place on baking paper. Place in a heated oven at about 180 degrees and bake for about 20-25 min. The biscuits need to be baked through thoroughly and once the oven is turned off should be left in to dry out.


With Dog friendly greetings from the Riedlsberger-Holzer family and the Sonnberghof team.


Which Doctors are there in Mittersill?

In Mittersill there are 3 General Practitioners, a sports physician, 3 dentists, a pediatrician, 1 obstetricians and Gynecologist, 1 optometrist and 1 ENT Doctor.

Where is the next Hospital?

There is a Hospital in Mittersil approx. 10 minutes away by car.