Frequently asked questions
After receiving the deposit
however, if you wish to cancel a room, please send us a cancellation email, failure to pay the deposit is not automatically a cancellation
Cash, debit card
Basically, a daily arrival is possible, depending on the availability of the rooms.
The rooms are ready for occupancy from around 3 p.m., it may also be possible to move into the room in the morning if the room was not occupied. The hotel facilities and the program items can be used all day long.
We kindly ask you to vacate the rooms by around 10 a.m. The hotel facilities and the program items can still be used throughout the day.
Large free parking lot directly at the hotel
We are happy to offer you a garage if you reserve in advance.
The Panoramabahn entrance to the Kitzbühel Alps ski area is only 1.5 km (5 minutes by car) from the hotel with ski school and practice lift.
Unfortunately, we do not yet have a public ski bus that takes our guests to the Panoramabahn Kitzbühel Alpen, access is only possible with a private car.
At the Panoramabahn Kitzbühel Alpen there is a very large car park which our guests can use free of charge.
The beginner ski courses take place at the practice lift at Pass Thurn. The advanced ski courses are held on the normal slopes. Meeting point for all courses is the valley station of the Panoramabahn Kitzbüheler Alpen in Hollersbach at 9.30 a.m. Registrations can be made on Saturdays at the hotel or directly at the ski school. More detailed information at www.stefans-schischule.at
Panoramabahn Hollersbach, ski area Kitzbühel: approx. 3 minutes by car Kitzsteinhorn Kaprun: approx. 40 minutes by car Schmittenhöhe Zell am See: approx. 40 minutes by car Wildkogelbahn Neukirchen: approx. 20 minutes by car
The 14 km long Neukirchen/Bramberg toboggan run (for children from approx. 8 years) with floodlights, ascent with the gondola, approx. 12 minutes away by car with the Bramberg Smaragdbahn.
The natural ice skating rink in Mittersill is about 5 km from the hotel. Ice hockey barrier and partially floodlit, also open in the evening. Ice skate rental directly in the Sportheim.
Swimming pool : 07.30 a.m. to 07.00 p.m
Swimming biotope from Easter to October: 7 a.m. to 8 p.m. Vitalalm/saunas: 10 a.m. to 7 p.m. Outdoor sauna: 1 p.m. to 7 p.m. Massages and treatments: daily from 2 p.m. to 7 p.m
Supervised feel-good program (2 x per week)
We offer 4 E-Charging Stations on our parking space (for a fee).
You can charge your E-Bikes for free.
For our massages and beauty treatments we use products from Dr. Spiller, Phyto 5, Haslauer and LÓccitane. You are welcome to purchase these in our house. If you are interested in our high-quality products, we will be happy to send them to you by post. (Postage costs will be charged)
Yes, with details of the handicap at reception or directly at the golf club
You can book the Golf Alpin card at our reception and you can then pay it with your total bill at the end of your holiday. Please buy the daily green fees directly at the golf club
You can find the green fee prices for the Mittersill golf club under the following link:
You are welcome to book one of our attractive golfpackages from the comfort of your own home.
By specifying your home club and handicap, you can register either at reception or directly at the golf club. On the evening before the tournament, the start time list is available at reception or in your room locker.
In the pro shop of the Mittersill- Stuhlfelden golf club or in the hotel, you are welcome to book one of our attractive golfpackages from the comfort of your own home
The Mittersill golf club is approx. 5 km from the hotel. There are 3 golf clubs in Kitzbühel and 1 in Zell am See within a radius of 20 km. There are 1 golf club in the Wilder Kaiser, 1x Brandlhof and 1x Urslauthal within a radius of 30 km
59 residential units divided into 10 suites (2 rooms) and 49 rooms and family rooms (1 room)
We offer free WiFi in every room.
Of course. However, please state this when making your reservation.
Pets are not allowed in all rooms!
Fences:Many years ago, barbed wire fences were replaced by electric fences on most pastures so that there was no longer any risk of injury to people or animals. Contact with the electric fence is unpleasant, but not dangerous.
Cows:We generally advise caution when dealing with cows with calves. Since the maternal instinct is strong in some young cows, we generally recommend taking dogs on a short leash and walking through them quickly in such a situation.
Living:Your dog is also welcome to live with you in the farmhouse or in the main building in the Vitalhaus, unfortunately no dogs are allowed. We ask that you use your special dog blanket.
Outside:You are welcome to walk your dog on a leash within the complex. (Please not at the swimming biotope and in the meadows). If it is urgent, we ask that you remove it yourself immediately. This also applies if it "happens" outside the facility. Dog excrement in the meadows is very harmful to the organic feed of our cows. Dog feces in cattle feed can lead to NEOSPOROSIS. The result is discarding, often in the 5th and 6th month. Leashes are compulsory outside of the facility, there are very beautiful walking paths in the forest and also in the Hohe Tauern National Park.
Restaurant: On our sun terrace, you can enjoy our wonderful view. If you want to eat with your dog, please remember to keep the leash. Dogs are also allowed in the fireplace room. Dogs are not allowed in the restaurant. Please leave him in the room during this time.
Hiking:You are welcome to use the guided hikes with your pet! Unfortunately, dogs etc. are not allowed in the hiking taxi.
You can get information about the price for staying with a dog at the reception.
Do-it-yourself dog biscuits:
400g liver (e.g. from game, beef, chicken) 200g oatmeal 200g wholemeal flour 2 eggs Gr. M Finely chop 2 cloves of garlic Parsley A little olive oil Preparation: It is best to have the liver minced in the shop, otherwise chop it in a food processor until you have a paste. Mix in all ingredients. If necessary, add a little water so that you can place small heaps on a baking tray lined with baking paper with a tablespoon. Bake in a preheated oven at about 180 degrees for about 20 - 25 minutes. The biscuits must also be well baked on the inside. Leave the biscuits to dry out in the switched-off oven.
Dog-friendly greetings from the Riedlsberger family and the Sonnberghof team
In Mittersill there is a pediatrician, 3 general practitioners, a sports doctor, 3 dentists, an internist, an ophthalmologist, a gynecologist and an ENT doctor.
The Mittersill hospital with an ambulance is about 10 minutes by car from the hotel.